Every new account receives a free word allowance precisely so you can experience the chart, the reading, and the chat before spending anything. Please use it to judge whether Serenity's interpretations resonate with you. Purchase a word pack only if you are satisfied — that is the evaluation the free allowance exists for.
Word packs are prepaid digital credits, delivered and usable the instant your payment succeeds. Once words are credited to your account, the sale is final: there are no refunds, no cancellations, and no exchanges, whether the words are used or unused, and regardless of your satisfaction with any reading or answer. As set out in our Terms of Service, all readings are opinions offered without any guarantee, and dissatisfaction with an interpretation is not grounds for a refund.
Our payment system confirms every successful payment through two independent channels, so credits land reliably even if your browser closes mid-payment. If a payment fails at the bank or gateway, any amount debited is normally reversed automatically by your bank within 5–7 business days — no action needed.
If money was debited, was not reversed by your bank, and the words were not credited to your Serenity account, write to support@serenitycorpus.com within 15 days of the payment from your registered email, attaching the payment reference and a bank statement or screenshot showing the debit. After verification against our payment gateway records, we will credit your account with the full words of the pack you purchased. Word credit to your account is the remedy provided under this policy.
If the same pack is genuinely charged twice for one purchase, report it within 15 days as above; verified duplicates will be credited as words or reversed through the payment gateway, at our discretion.
Raising a chargeback or payment dispute for words that were duly credited is treated as payment abuse: the account may be suspended and any remaining balance forfeited, and we reserve the right to contest the dispute with our delivery records.
All payment issues: support@serenitycorpus.com. We aim to acknowledge within 7 days and resolve within 15 days of receiving complete details.